At TechDocsBase (“we,” “our,” or “us”), accessible from https://techdocsbase.com/, we are committed to protecting your privacy and ensuring the security of your personal and technical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our maintenance plans, or utilize our WordPress support services.

1. Information We Collect

We collect information that you provide directly to us when subscribing to a plan, filling out a form, or granting access to your website:

• Personal & Billing Information: Name, email address, phone number, billing address, and payment information (processed securely via third-party payment gateways like Stripe or PayPal; we do not store full payment card details).

• Technical Access Credentials: WordPress admin account details, FTP/SFTP credentials, web hosting control panel access, and server access tokens required to perform maintenance, backup, and security services.

• Service Usage & Technical Logs: IP addresses, browser types, site performance metrics, server logs, and audit logs collected during proactive site monitoring and security scanning.

2. How We Use Your Information

We use the collected information for the following purposes:

• To deliver, manage, and optimize our WordPress maintenance, security, backup, and performance services.

• To perform threat detection, virtual patching, malware removal, and emergency support.

• To process payments, invoices, and subscription renewals.

• To communicate with you regarding service updates, security alerts, and support requests.

• To comply with legal obligations and industry standards (including SOC 2 guidelines).

3. Data Protection & Security

We implement strict administrative, technical, and physical security measures to protect your access credentials and website data. Credentials provided for site access are encrypted at rest and in transit. Access is restricted strictly to authorized technical personnel on a need-to-know basis.

4. Third-Party Service Providers

We may share data with trusted third-party service providers solely to facilitate our services (e.g., cloud backup storage providers, security vulnerability databases, payment processors, and communication channels). We do not sell, rent, or trade your personal or website data to third parties.

5. Data Retention & Backups

Website backup snapshots retained as part of our maintenance services are stored securely for up to 90 days (or as specified in your active care plan) before being automatically purged.

6. Your Rights

Depending on your jurisdiction, you have the right to access, update, or request the deletion of your personal information, or to revoke our access permissions to your WordPress site at any time.

7. Contact Us

If you have questions regarding this Privacy Policy or our data handling practices, please contact us at:

Email: support@techdocsbase.com

Website: https://techdocsbase.com/