At TechDocsBase, we strive to deliver transparent, top-tier WordPress support and maintenance. Because our services involve immediate resource allocation, real-time security scanning, and hands-on technical work, our refund policy is structured as follows:

1. Subscription Maintenance Plans (Silver & Gold Plans)

• 14-Day Money-Back Guarantee: If you purchase a recurring WordPress care plan for the first time and are not satisfied with our service within the first 14 calendar days, you may request a full refund of your initial subscription fee.

• Subsequent Renewals: Subscription renewal charges (monthly or annual) are non-refundable once billed. To avoid being charged for a subsequent cycle, you must cancel your subscription prior to your renewal date via your account dashboard or by contacting support.

2. Emergency Services & Custom One-Time Services

• One-Time Fixes & Malware Removal: Fees for custom one-time projects, emergency hacking remediation, or custom migration tasks are non-refundable once work has commenced or been completed by our engineering team.

• Service Guarantee: If a site cleaned by our team under a Malware Removal package experiences a re-infection within 30 days of initial clean-up (provided our recommended security measures and password changes were maintained), we will clean the site again at no additional charge.

3. Out-of-Scope Work & Upfront Quotes

All specialized or out-of-scope projects are quoted transparently upfront. Once approved and work begins, labor hours expended are non-refundable.

4. How to Request a Refund

To submit a refund request, please email support@techdocsbase.com with your order/subscription details and a brief explanation of your request. Approved refunds will be processed back to the original payment method within 5–10 business days.